Because so many of your interactions with your customers occur over the phone, it's essential for you to do everything you can to optimize the quality of the experience you deliver over this critical communication channel—and the efficiency with which you deliver it.

With its acquisition of Convergent, RightNow became the only enterprise software solutions vendor with its own native IVR technology. Our IVR technology uniquely positions RightNow to help you improve the level of service you provide over the phone, while at the same time significantly reducing your operating costs.

RightNow Voice is easy to deploy and can be readily adapted to your company's specific needs. They also provide robust interfaces to leading third-party telephony solutions—enabling you to build complete, advanced contact center environments from best-in-class components.

Conventional, standalone voice recognition software turns customers off and can create as many problems as they solve. With RightNow Voice, you can automatically and reliably deliver knowledge at the point of action—so your customers will actually start adopting voice self-service as their channel of choice

Read the data sheet for a full list of features and benefits of RightNow Voice